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Forum Member
Group: Forum Members
Last Login: 11/6/2007 5:36:23 PM
Posts: 2,
Visits: 9
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Hi,
I've been using Newsgator to add feeds to our home page:
http://www.a1scuba.com/
The two boxes are:
A-1's DIVER NEWS
this pulls the RSS feed from the A1 blog
DIVE INDUSTRY NEWS
this pulls a bunch of feeds from diverwire.com
They have both stopped working. Did Newsgator change the way to make these work? Do I need to recreate them as a widget? 
I'm not even sure if I'm posting this in the right forum. If not, I apologize in advance.
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NewsGator
Group: Administrators
Last Login: 10/10/2008 10:25:23 AM
Posts: 44,
Visits: 161
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Hi IdeaShop,
Thanks for bringing this to our attention. This is really a Headlines issue which is technically not the same as Editor's Desk, so… sure this post could have gone into another forum, but no worries... we'll take care of you no matter where you post.
Question:
How long has it been since you logged into your NewsGator account? Has it been a while? I’m asking because I suspect that this could be behind what has happened.
Brief explanation:
The feeds in the two headlines being used on http://www.a1scuba.com/ had been put onto a list of feeds for which our system stopped retrieving new content. I believe that the only way feeds get onto this list is if the users subscribed to the feeds have not logged into the system (NewsGator) for 90 days or more.
However, we were not accounting for cases where the new articles were being viewed on some other site via headlines.
Solution:
I worked with some of our engineers to fix this problem. You should see your headlines starting to fill up with content again very soon. If things don’t look back to normal again by tomorrow please let us know.
Dan Borrego
NewsGator Technologies,
Technical Support, Syndication Services
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Forum Member
Group: Forum Members
Last Login: 11/6/2007 5:36:23 PM
Posts: 2,
Visits: 9
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Wow, thanks! You guys rule. 
I'll check back and let you know if it's working or not.
Matt
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