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Forum Member
Group: Forum Members
Last Login: 3/29/2008 3:46:08 PM
Posts: 11,
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Still no joy :-(
I already had Safari on this setting. I've also tried it on Always but this made no difference.
After about 90 seconds the screen refreshes and just clears my username and password and you are just back to where I started.
Very frustrating as when I did get logged in a few weeks ago it was very good and very very useful.
Tim
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Forum Deity
Group: Forum Members
Last Login: 6/19/2008 12:21:17 PM
Posts: 1,095,
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I am able to log into your account from my computer and from my iPod Touch. I really believe there is a setting on your end preventing you from accessing the reader.
Just to be certain though, can you please try creating a new account? If you are able to log in to the new account, it would certainly point to a problem on our side.
Keith Franklin
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Forum Member
Group: Forum Members
Last Login: 3/29/2008 3:46:08 PM
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Well some progress...
Firstly from my iPod Touch I tried once again with my original account and still no luck.
So from my iPod Touch I registered a new account and this was successful.
This opened up the Newsgator Online webpage where I could see the Top Blogs feed that I had subscribed to as part of the signup process.
I then logged out and then went to m.newsgator.com on the iPod touch.
I enetered the new account and I was quickly able to login and see the feeds as expected.
So looks like there is an issue with my existing account in someway. I do not understand why it works for you and no longer for me. Is there any issues with the number of feeds or the number of folders I have subscribed to ?
However, I now have another issue !!
You logged on with my account and password. How did you know my password ? Do you store this in clear text on your servers which employees have access to !!!
I am seriously concerned about this and hope you can explain this fully.
Thanks
Tim
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Forum Deity
Group: Forum Members
Last Login: 6/19/2008 12:21:17 PM
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The password is encrypted in our database, but we do have tools that allow us to sign in to a user's account for troubleshooting purposes. I apologize for using those tools without asking first.
What we can do is deactivate your account so you can recreate it. After I deactivate the account, you can create a new one with the same UserID and other relevant information. You should export your OPML file first though, so you can import it to the new account.
Please see this Knowledge Base article for instructions on exporting an OPML file from your NewsGator Online account.
Keith Franklin
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Forum Member
Group: Forum Members
Last Login: 3/29/2008 3:46:08 PM
Posts: 11,
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Keith, thank you for your prompt replies in dealing with this problem.
Thanks for the explanation of the password although I still have concerns that you have tools to decrypt the passwords. I will be reviewing my passwords accordingly following this information.
I have now logged onto Newsgator Online and exported the OPML as directed from the article. I have also exported the OPML from NetNewsWire on one of my Mac's as well.
If you can now go ahead and remove my account then I'll try again.
Just before you do, I had purchased 2 products with this account and am currently waiting on my refund as I bought the 2nd one within 30 days of the recent announcement where your clients became free. I hope that these actions do not cause a problem in my account being credited.
Thanks
Tim
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Forum Deity
Group: Forum Members
Last Login: 6/19/2008 12:21:17 PM
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I have deactivated your account. You should now be able to re-create it.
This action would have no effect on a refund, as we do those refunds through the site of the company handling those transactions. In your case though, you are not entitled to a refund as your purchase was made in November. The cutoff date is 9 December, 2007.
Keith Franklin
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Forum Member
Group: Forum Members
Last Login: 3/29/2008 3:46:08 PM
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Everything seems to be OK now. 
Thanks for your help.
As for the refund, you already replied to me by email on the 9th January stating I would be getting a refund.
Regards
Tim
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Forum Deity
Group: Forum Members
Last Login: 6/19/2008 12:21:17 PM
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A promise is a promise. Let's continue that conversation via email please.
Keith Franklin
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