Unable to sync using Desktop Sync

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Posted 4/24/2008 3:47:40 PM
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I am using Vista Ultimate. I could Install NewsGator Desktop. However when I start application, it starts with wizard and second page, after I key in login information, it displays following message.

Could not connect to NewsGator Web Services: The underlying connection was closed: An unexpected error occurred on a receive.

I have allowed this application from firewall and even tried after disabling firewall. What could be wrong?

Regards,
Shail

Post #39144
Posted 4/24/2008 8:20:04 PM
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This is almost always caused by a firewall closing a connection that .Net expects to be kept alive.

What kind of firewall do you have?


Nick Harris
NewsGator Technologies
Post #39153
Posted 4/25/2008 12:52:22 AM
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I am using firewall that comes with Microsoft's OneCare.

Regards,
Shail
Post #39161
Posted 4/30/2008 3:28:22 AM
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This seems not a problem caused by firewall on my PC. The problem remains even if I uninstalled OneCare software and allowed NewsGator Desktop through windows firewall. These seems to be some other internet/network settings is causing this issue. Please inform, if posting some more info will allow to debug this issue.

Regards,
Shail
Post #39284
Posted 4/30/2008 11:11:17 AM
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I would verify your proxy connection as well.

Firewalls can be tricky though. You may have another one, one that you may have actually uninstalled that is still blocking requests.


Nick Harris
NewsGator Technologies
Post #39299
Posted 5/1/2008 3:41:01 PM
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I do not use proxy to connect to internet. I had made it sure that I disable all the fire walls. It consistently gives same error.

Regards,
Shail
Post #39327
Posted 5/22/2008 8:50:36 AM
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My apologies for hijacking this thread, but how do I start a new thread?
Post #39950
Posted 7/24/2008 6:41:29 PM
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I've been using the beta NewsGator Desktop for the last few days.

It was working well, but currently I keep getting a pop-up message saying 'can not connect to Newsgator at this time'.

My proxy is set to 'Internet Explorer'.

The problem occurs on my desktop and laptop.

Here are some details from the help log:

Version: 1.0 Build 341

Current Exception:

Desktop cannot connect to the NewsGator at this time.

at System.Threading.WaitHandle.WaitOneNative(SafeWaitHandle waitHandle, UInt32 millisecondsTimeout, Boolean hasThreadAffinity, Boolean exitContext)

at System.Threading.WaitHandle.WaitOne(Int64 timeout, Boolean exitContext)

at System.Threading.WaitHandle.WaitOne(Int32 millisecondsTimeout, Boolean exitContext)

at System.Net.LazyAsyncResult.WaitForCompletion(Boolean snap)

at System.Net.Connection.SubmitRequest(HttpWebRequest request)

at System.Net.ServicePoint.SubmitRequest(HttpWebRequest request, String connName)

at System.Net.HttpWebRequest.SubmitRequest(ServicePoint servicePoint)

at System.Net.HttpWebRequest.GetRequestStream()

at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

at NewsGator.SyncManager.FeedService.FeedWebService.GetNews(Int32 feedId, String locationName, String token, Boolean unreadOnly)

at NewsGator.SyncManager.NGFeedManager.DownloadNewsGatorFeed(Int32 feedId, String xmlUrl, String title, String locationName, String syncToken, Boolean addedFromWindows)

Post #41556
Posted 7/24/2008 6:47:53 PM
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On the top left hand corner of a sub-forum i.e. "Newsgator Tools", there's a button called "add topic".  Click this. 
Post #41557
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