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NewsGator
Group: Administrators
Last Login: Today @ 10:04:28 AM
Posts: 2,262,
Visits: 54,119
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Jean-Claude: You cannot "Create" a premium account without any Credit Card details because if you are creating a new account then there is a charge. When you first activated FeedDemon you were asked to either provide NewsGator details or create a new account. If you had a Free NewsGator Account it was upgraded to Premium for free, and if you created a new account it was created as premium - once again for free. In BOTH these situations there was no billing information passed, so we had no way of billing you in the future. By manually changing your account back to a "free" account, the actions taken by the FeedDemon wizard were overwritten and so there was no way for you to go back to premium by yourself. If you shoot an Email to NewsGator Support with your username saying "I mistakenly changed my account to free, can you switch me back to premium", we can make a change in the database for you from this end WITHOUT adding billing information. You won't get billed when your account runs out, but you will get emails in the week leading up to the expiration informing you that the account is about to expire.
Jonathon McDougall
NewsGator Support
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Forum Member
Group: Forum Members
Last Login: 1/10/2008 9:50:33 PM
Posts: 1,
Visits: 2
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I would like to cancel my free account as well. I've emailed support@newsgator.com but got an email back that i would have to go to the forums. Please advise how I can cancel my account or if posting here is good enough. I would think so because I had to validate my email.
Best,
Abigorbot
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Forum Member
Group: Forum Members
Last Login: 1/13/2008 9:46:48 AM
Posts: 1,
Visits: 1
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| I want to delete my free account as well, but i received the same email saying email support is no longer available.
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Forum Member
Group: Forum Members
Last Login: 2/22/2008 7:00:02 AM
Posts: 1,
Visits: 1
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| I registered for this very reason, trying to cancel, also received an automatic reply. Username is the same.
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Forum Deity
Group: Forum Members
Last Login: 6/19/2008 12:21:17 PM
Posts: 964,
Visits: 1,551
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Done, and responded to your email.
Keith Franklin
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Forum Deity
Group: Forum Members
Last Login: 6/19/2008 12:21:17 PM
Posts: 964,
Visits: 1,551
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I responded to your email too. This has been completed.
Keith Franklin
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Forum Member
Group: Forum Members
Last Login: 8/19/2008 1:19:01 AM
Posts: 1,
Visits: 2
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Hi Keith Franklin. I want cancel my account too. I don't really need this service because now I have a one computer. My username is Lylat.
Thanks.
Pd: After you can cancel my forum account and this post. Thanks again.
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Forum Member
Group: Forum Members
Last Login: 8/31/2008 7:40:51 PM
Posts: 1,
Visits: 2
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Keith Franklin,
Could you please delete my accounts (forum and newsgator) too.
I have been through the process of emailing the old support email address as (unknown to me at the time) several others already have.
A confirmation email to my registered address would be much appreciated.
Many thanks,
H
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