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RE: This license key is not valid for this version of FeedDemon

jcperl — Thu, 06 Apr 2006 00:39:27 GMT

Hello Jack,

Thank you for your reply, it's now clear for me !

It's your commercial policy (Changing to a more expensive account will result in
Changing to a more expensive account will result in an immediate charge to your credit card
) at NewsGator and you have the right to make the policy you wish !

BUT I, as customer I also have the right to be unhappy with it and to search for an alternative solution !!

Best regards, Jean-Claude.

P.S.: normally for software, the customer decides himself if he wants to purchase the new version or NOT !!

An immediate charge to my credit card is simply UNACCEPTABLE !!

RE: This license key is not valid for this version of FeedDemon

Jack Brewster — Wed, 05 Apr 2006 15:51:57 GMT

Yes, you currently need to have an active Premium subscription for FeedDemon to run.

The subscription is free to all upgraders so there's no cost to you to use it. You can opt to not renew at the end of the subscription if you don't need the services or upgrade maintenance.

RE: This license key is not valid for this version of FeedDemon

jcperl — Wed, 05 Apr 2006 01:34:32 GMT

Hello,

It's me again !

I get again a Window with this message:

----------------------------------------------------------------------------------------------------------
Activation failed

We're sorry, but FeedDemon could not be activated.

Reason: This license key is not valid for this version of FeedDemon.
---------------------------------------------------------------------------------------------------------------

The only thing I did in between was to change my Account from

NewsGator Online Premium Package $19.95/year
to
NewsGator Online FREE!

Is that the reason ?

Best regards, Jean-Claude.

P.S.: I don't need a NewsGator Online Premium Package $19.95/year

RE: This license key is not valid for this version of FeedDemon

Jack Brewster — Tue, 04 Apr 2006 09:32:52 GMT

Jean-Claude - I responded to your email this morning.

RE: This license key is not valid for this version of FeedDemon

jcperl — Tue, 04 Apr 2006 07:09:54 GMT

I have the impression you are very susceptible at NewsGator !

Best regards, Jean-Claude.

RE: This license key is not valid for this version of FeedDemon

critter42 — Tue, 04 Apr 2006 06:39:32 GMT

c'mon, lay off the bolding and the coloring, it's making you come across as overtly hostile.

In answer to your question, no you won't have to pay to keep FeedDemon (I'd throw some links up, but this has been discussed ad nauseum)

RE: This license key is not valid for this version of FeedDemon

jcperl — Mon, 03 Apr 2006 23:10:45 GMT

Hello,

Thank you ! it now works !

BUT I don't understand your remark:

"By way of apology, I've extended your free Premium subscription an additional six months."

Does this mean that after this period I will have to pay for a subscription in order to use the FeedDemon software further ??

Best regards, Jean-Claude.

RE: This license key is not valid for this version of FeedDemon

dave7101 — Mon, 03 Apr 2006 16:53:42 GMT

Same problem here... email sent...

RE: This license key is not valid for this version of FeedDemon

Jack Brewster — Mon, 03 Apr 2006 11:24:55 GMT

Jean-Claude - I've applied the fix to your account that should fix the FeedDemon activation problem. I also replied to your support email.

RE: This license key is not valid for this version of FeedDemon

TonyKlein — Sat, 01 Apr 2006 13:09:03 GMT

OK, rather than continuing the discussion here I sent off another email, as that's probably the more appropriate way of going about it...

Thanks!

RE: This license key is not valid for this version of FeedDemon

TonyKlein — Sat, 01 Apr 2006 12:38:16 GMT

OK, I registered with NewsGator Online (if that's what I was supposed to do) but afterwards I'm unable to log in there with those data (invalid user name or password...)

I have the correct data resent to me (having pressed "Forget password?", but they're identical to what I filled out...
Now in the FD screen I fill out my data, then (hey presto) NOW I'm finally presented with an opportunity to fill out my Serial number.

However now it (not unexpectedly) says: We're sorry but we cannot locate this user account information. Please check the information you entered and try again. If you continue to have difficulties please contact technical support at support@newsgator.com.

I must be overlooking something blatantly obvious, so let me apologize in advance for being dense...

I'd reaaaally welcome a solution...

RE: This license key is not valid for this version of FeedDemon

TonyKlein — Sat, 01 Apr 2006 12:20:27 GMT

Same here (I think)..

I just upgraded from 1.5. I launch FD, and am presented with the "Welcome to FeedDemon" Screen.

I click 'next', but what do I do now? You see: I don't have a NewsGator Online account, but I DO have a FeedDemon user name and password.

These are however not accepted when I fill out the Existing User data... Instead I get: "The user name and/or password is not valid. Please try again or create a new FREE! account."

I sent off an email; however I forgot to mention there I don't have a NewsGator Online account.

In such a case where DOES one fill out the FD user name and Password?

Thanks!

RE: This license key is not valid for this version of FeedDemon

jcperl — Fri, 31 Mar 2006 23:34:14 GMT

I already sent 2-3 times such an e-mail BUT the problem is still NOT solved.

Best regards, Jean-Claude.

RE: This license key is not valid for this version of FeedDemon

Jack Brewster — Fri, 31 Mar 2006 11:56:56 GMT

Anyone having this problem, send an email to support@newsgator.com with your NewsGator account name. Be sure to mention that you are seeing the "This license key is not valid for this version of FeedDemon" error message.

RE: This license key is not valid for this version of FeedDemon

cutnmix — Fri, 31 Mar 2006 00:04:33 GMT

I have a same problem.

Please solve it.

RE: This license key is not valid for this version of FeedDemon

jcperl — Thu, 30 Mar 2006 22:39:34 GMT

I did it and... I got the serial number I already had !! BUT I still get the same message:

"We're sorry, but FeedDemon could not be activated.

Reason: This license key is not valid for this version of FeedDemon."

I dont know what to do with the serial number ???

Best regards, Jean-Claude.

RE: This license key is not valid for this version of FeedDemon

Jack Brewster — Wed, 29 Mar 2006 12:00:01 GMT

You definitely don't need to buy another copy of FeedDemon.

Please send an email to support@newsgator.com and include your original FD order number (from the confirmation email) and your NewsGator account username.

Please be sure to reference this thread:
http://www.newsgator.com/forum/shwmessage.aspx?ForumID=14&MessageID=15751

This license key is not valid for this version of FeedDemon

jcperl — Wed, 29 Mar 2006 00:14:46 GMT

Hello,

I upgraded yesterday the version 1.5 to 2.0 and now I get this message:

We're sorry, but FeedDemon could not be activated.

Reason: This license key is not valid for this version of FeedDemon.

Do I have to buy a new version ???

Thank you in advance for your help.

Best regards, Jean-Claude.