Newsgator Forums / NewsGator Online Support and Requests / NewsGator Online / "Unfortunately there appears to be no news items on the page" / Latest Posts

RE: "Unfortunately there appears to be no news items on the page"

switters — Tue, 30 Jun 2009 08:29:27 GMT

Thanks for your reply.

The feed in question is a custom MOD for a phpBB forum. I wonder if that has something to do with it? Unfortunately I know very little about RSS so I can't tell whether there is some limitation in creating feeds within a phpBB forum, or if the author of the MOD just didn't do it right.

Question: if there's nothing in the feed, then why does it display properly in Safari, Google Reader and Mail.app?

EDIT: the author of the MOD responded and told me the reason I'm having problems is that my forum is for registered users only. I've tried adding the feed on Newsgator with "custom credentials" (my username and password for the forum), but that doesn't solve the problem.

RE: "Unfortunately there appears to be no news items on the page"

Brent Simmons — Mon, 29 Jun 2009 22:30:34 GMT

Odds are they're relying on cookies, which is a VERY BAD THING to do when it comes to feeds.

If you download the feed using curl (via the command line) you can see that it's (mostly) empty.

And the feed does not validate.

http://feedvalidator.org/check.cgi?url=http%3A%2F%2Fwww.balancemethodacupuncture.com%2Fforum%2Frss.php%3Ff%3D5

"Unfortunately there appears to be no news items on the page"

switters — Mon, 29 Jun 2009 20:35:20 GMT

I can't subscribe to the RSS feeds one of my website forums using Newsgator or NetNewsWire. However, if I use Safari, Mail.app, or Google Reader as the RSS reader I am able to access the feeds without a problem. Interestingly, the feed doesn't work with NewsFire either. Perhaps NNW/Newsgator and NewsFire share some way in common of handling feeds that doesn't play well with this feed?

When I try with Newsgator or NNW, one of two things happen depending on the particular feed:

1. Only a small percentage of the items in a feed show up in the reader. For example, when I subscribe to my forum's overall feed in Safari, there are 8 topics that show up. When I subscribe to that same feed in NNW, only 2 show up.

2. I get a message that says something like "I'm sorry, there is no information there." Again, when I use Safari, Google Reader or Mail it displays exactly as I would expect.

The feed will not load on Newsgator.com either. Here's a screenshot of what I see on the website:

[img]http://img.skitch.com/20090630-nc4164cnebq6eagi6n8g22jji2.png[/img]

Here's a [url=feed://www.balancemethodacupuncture.com/forum/rss.php?f=5]link[/url] to the feed in question.

Please help!