Newsgator Forums / NewsGator Mobile Clients / NewsGator Go! For Windows Mobile devices / How resolve the constant crashes? / Latest Posts

RE: How resolve the constant crashes?

Keith Franklin — Tue, 18 Mar 2008 16:17:56 GMT

We haven't tested anything with version 3.5 yet. Thanks for giving it a first run and for the feedback. Please add any issues you may find.

RE: How resolve the constant crashes?

PhoneJill — Mon, 17 Mar 2008 19:32:09 GMT

UPDATE: I went ahead and installed the 3.5 framework on my computer and device.

Everything seems to be working fine (though it did require about 6MB of storage on my PocketPC).

Thanks for the forum to get me on my way!

RE: How resolve the constant crashes?

PhoneJill — Mon, 17 Mar 2008 16:15:04 GMT

Keith,

I see on MS's site that there is a version 3.5 of the .NET framework ".NET Compact Framework 3.5 Redistributable" as of 3/6/08.

Is there any reason why i shouldn't use this latest version instead of the 2.0 you pointed to in your post?

(v3.5 is at: http://www.microsoft.com/downloads/details.aspx?FamilyID=e3821449-3c6b-42f1-9fd9-0041345b3385&DisplayLang=en )

Thanks,

PhoneJill

RE: How resolve the constant crashes?

Marcela Hernandez — Thu, 06 Mar 2008 09:12:52 GMT

I hope this gets posted, not sure what is happening:

I have been using the Newsgator Go! for about a month now without problems, but since yesterday evening it just: doesn't open… I select the application and it just stays as it is, I tried from the storage card as well, and nothing!

Does anyone have an idea what could have happened!??

Palm Treo 750v with Window Mobile 5.

RE: How resolve the constant crashes?

Keith Franklin — Thu, 21 Feb 2008 16:05:35 GMT

You can grab the latest .NET Compact Framework [url=http://www.microsoft.com/downloads/details.aspx?FamilyID=9655156B-356B-4A2C-857C-E62F50AE9A55]here[/url].

RE: How resolve the constant crashes?

weiky79 — Mon, 18 Feb 2008 08:50:58 GMT

Keith,

I'm getting the same error code:
invalid program exception
ngmobileppc.exe

'this application requires a newer version of the msft.net compact framework than the version installed on this device'

i'm using the htc 8525 on ATT. Can you help me out?
thanks a lot
-weiky79

RE: How resolve the constant crashes?

Keith Franklin — Wed, 01 Aug 2007 15:06:44 GMT

Is it August already? :w00t:

We are getting close to a release date for this beta. We are trying for the end of the week, but may have to push it back to next week. There are a lot of new features, and to be honest, development is taking longer than we originally anticipated. We apologize once again for this delay, but the wait will be worth it. :)

RE: How resolve the constant crashes?

brente — Tue, 31 Jul 2007 18:26:51 GMT

keith - any status update on the beta?

RE: How resolve the constant crashes?

Keith Franklin — Tue, 24 Jul 2007 11:35:25 GMT

Our apologies for delaying this new beta for the Windows Mobile device. We were forced to push it back due to a commitment to the new iPhone reader. That reader has been officially released today and we are now shifting focus to the beta.

Look for this beta to be released early next week, barring any unforeseen obstacles. We appreciate your patience and look forward to your feedback. There will be a lot of new features to look forward to.

RE: How resolve the constant crashes?

pneumatic — Mon, 16 Jul 2007 09:39:22 GMT

Hi Kevin,

Any further update on when the new beta will be available? I am running Version 1.1.2 on my T-mobile Dash (running on Windows Mobile 6). Newsgator Go! crashes (and restarts) on a regular basis on my device.

Thank you.

Alex

RE: How resolve the constant crashes?

Kevin Cawley — Fri, 22 Jun 2007 15:30:40 GMT

Hey Chris, when you get a minute can you check one thing for me... go to your device's file explorer and navigate to where you installed Go! That will be something like ...\Program Files\NewsGator Go! and let me know the full name of the executable in that folder. It will look something like NGMobile.exe.

Thanks Chris.

RE: How resolve the constant crashes?

cwaters — Fri, 22 Jun 2007 09:32:48 GMT

Thanks, Kevin. I have a 4GB miniSD card installed in this device. I have the NGG application installed to this external storage. I am also using this external storage to store the feeds.

Just now, I wanted to confirm that NGG was configured to use this external storage. NGG was still in memory, at the feed tree. When I pressed the Menu button at the bottom right, NGG immediately disappeared. These are the kinds of annoying crashes that I'm referring to. Obviously, NGG was still loaded from the last time I used it--which was yesterday morning.

Anyway, upon re-launching NGG and then going to Menu > Storage Location, I was able to confirm that the Storage Directory is set to my 4GB miniSD card--specifically, Storage Card \ Program Files \ NewsGator Go!

How do you suggest we proceed at this point?

RE: How resolve the constant crashes?

Kevin Cawley — Thu, 21 Jun 2007 21:22:57 GMT

Chris, Go! caches your feeds and the feed content down to your device so that you can still access your content when you do not have a network connection. That is most likely the culprit leading to low memory and the resulting behavior you are seeing.

Most Windows Mobile devices have support for some form of external storage. I would recommend looking into options for your particular mobile. I have a 1 GB mini SD card that I use to hold my feed content and also sore podcasts and photos. Definitely look into that as it will make your mobile much more functional and help Go! run better too :)

If you need some assistance with picking a good external storage option for your device, give a holler.

RE: How resolve the constant crashes?

cwaters — Tue, 19 Jun 2007 13:29:13 GMT

Thanks, Kevin. Could NGG stability be negatively affected by the amount of free Storage and/or Program space?

My device has Total Storage space of 43.50MB, but is frequently near full. My device has Total Program space of 49.20MB, usually with about 8MB free. It's my understanding that the OS is supposed to intelligently manage these memory pools, within reason. I have to admit, however, that I don't know much about these two memory pools.

Last week (but long after NGG began crashing), I inexplicably started receiving 'Low Storage Memory' messages from the OS. Sure enough, Total Storage Free was 0.0MB. I uninstalled a few programs. Since then, NGG has been surprisingly stable. While using NGG, I've noticed that Total Storage fluctuates between 1.4MB and 1.6MB free.

RE: How resolve the constant crashes?

Kevin Cawley — Sun, 17 Jun 2007 20:52:20 GMT

Chris, I do have some updated info... I am waiting on a new server build to be tested and deployed and that should take address the issues you are seeing.

This fix will be in the next beta and also will likely warrant a fix release for the existing version. That will be available soon.

RE: How resolve the constant crashes?

cwaters — Sun, 17 Jun 2007 19:46:21 GMT

Kevin, do you have any updated information for me? I'm still hoping to use NewsGator Go! on my Windows Mobile device.

RE: How resolve the constant crashes?

Kevin Cawley — Sat, 02 Jun 2007 17:28:00 GMT

Thanks for sending in your OPML Chris... my initial thought that some unexpected data in one of your feeds was causing the problem... I'll load up your OPML and see if I see anything. If that's not the case, I'll keep digging in. Thanks for your patience Chris.

RE: How resolve the constant crashes?

cwaters — Fri, 01 Jun 2007 07:58:47 GMT

I forwarded my OPML file (generated from within FeedDemon) to support@newsgator.com.

I'm unsure why the OPML would have a bearing on this problem. Out of the few hundred feeds represented in the OPML file, my "NGMobile-WM" location has only five of the feeds selected, namely:

Bink.nu
Paul Thurrott's Internet Nexus
Scott Hanselman's Computer Zen
TechEd Bloggers
Techmeme

I'm running NewsGator Go! on a XV6700 Windows Mobile 5 Pocket PC phone. The application and data files are stored on a miniSD card.

I appreciate your help with this problem, as it is making the product practically unusable for me. Thanks!

Chris

RE: How resolve the constant crashes?

Keith Franklin — Thu, 31 May 2007 13:54:12 GMT

Which device are you using? Can you please send me your OPML file to [url=mailto: support@newsgator.com]support@newsgator.com[/url]? We will run your feeds though a debugger to see if maybe one of them is causing this problem.

How resolve the constant crashes?

cwaters — Thu, 31 May 2007 13:33:57 GMT

A few months ago, I installed an earlier (trial) version of NewsGator Go! on my Windows Mobile 5 Pocket PC device. I liked the application's feature list, but it kept crashing on me. I reported the problems on this forum. One of the suggestions was for me to prune down my feed list until the application no longer crashed. Unfortunately, my trial ran out before I could do much troubleshooting. I thereafter uninstalled the application.

This week, I purchased and installed the latest version. I'm still having problems, even with only five or six feeds, totalling a few hundred entries. Sometimes the application will simply disappear and unload upon returning from my viewing a feed's entries; sometimes it will disappear when I press the Sync button. Other times, an error message will appear similar to this one:

A native exception has occurred in NGMobilePPC.exe. Select Quit and then restart this program, or select Details for more information.

Pressing the Detail button oftentimes causes the error dialog to disappear and then returns me to my Today screen.

Now that I've pruned my feed list down to a minimum--and I have the non-trial version installed and therefore won't run out of time to troubleshoot--what can I do to help resolve these problems? The product has great potential; I just wish it would be more stable for me.