Newsgator Forums / NewsGator Mobile Clients / NewsGator Go! For Windows Mobile devices / Can't sync / Latest Posts

RE: Can't sync

jzliang — Fri, 23 May 2008 03:55:31 GMT

HI Keith,

First of all, when it is in the updating state.. it take longer than usual to update.

It will show sync failure and check your network connection.

The 2nd time i sync again, it will still show the same response.

GPRS shldn't be a problem because i used to click on the links to read the news after i update the feeds from home (Wifi).

RE: Can't sync

Keith Franklin — Fri, 09 May 2008 10:26:35 GMT

jzliang - Which carrier are you using? What are the exact details of the error message you are seeing?

RE: Can't sync

sara007 — Sat, 03 May 2008 17:14:41 GMT

hi, may i ask you, how did you remove .net 3.0? i used "add/remove program". but when i tried to install .net 2.0, it always said that "a higher version of this program is installed. you must remove the highter version before proceed. do you know how to uninstall .net thorouthly?

thanks a lot.

RE: Can't sync

jzliang — Wed, 23 Apr 2008 01:21:48 GMT

hi, i've installed Go! on my TYTN 2 and got this problem of syncing via GPRS and it always show sync failure.

But i'm able to do so via WLAN back at home.

Any solutions to this problem??

RE: Can't sync

terryo — Wed, 16 Jan 2008 06:54:43 GMT

Hi, I am also having the same issues using WM5 with a Loox 560N. I keep gettig the message "Please ensure you have a network connection". I can sync with my laptop with no problems so I know this isn't the issue. I followed the advise given above but found that when trying to get the application to accept my log in details it was looking for the removed software and therfore I was back to square 1.

Hope you can find a fix.

Cheers

RE: Can't sync

Keith Franklin — Wed, 12 Dec 2007 15:07:02 GMT

Thank you for the detailed analysis of the problem. Definitely above and beyond.

I have created a bug report for Kevin to work from. (Case 120715) I will provide feedback as soon as I have some. We will need to do some testing on our end obviously.

RE: Can't sync

Ruxton — Tue, 11 Dec 2007 00:38:57 GMT

Yeap, after re-installing .Net CF 3, the problem persists.

A couple of things to note, this time i already had Newsgator Go! installed, i installed the .Net CF 3.5 Beta 1 from microsoft [url=http://www.microsoft.com/downloads/details.aspx?FamilyID=1343D537-A62F-4A6E-9727-7791BF4CC2BD&displaylang=en]here[/url] and then i rebooted the device.

I loaded up Ng Go! and it worked fine, it updated feeds, etc. no problems. So, remembering that last time i was dealing with a fresh install, i uninstalled NG Go!, rebooted and tried to login, and the problem showed up again.

So in short, try uninstalling .net cf 3 and signing into Newsgator Go! and get it to remember your credentials, then install .Net CF 3 and you should be able to sync without a problem, as it's not going to ask you for your login details again. The problem seems to exist somewhere in the login screen section of the app.

*UPDATE: I found that after removing .Net CF 3, Ng Go! must be removed and re-installed while .Net CF 3 is uninstalled, then i added my credentials while it was uninstalled, signed in, synced up and everything was working sweet again. If i tried to use it after removing .Net CF 3 but not re-installing, the same error came up.

I found a possible reason for this, i could be way off but who knows.. [url=http://blogs.msdn.com/andrewarnottms/archive/2007/11/19/why-net-compact-framework-fails-to-call-some-https-web-servers.aspx]an HTTPS bug in NetCF that causes NetCF to throw a WebException[/url]

RE: Can't sync

Ruxton — Sun, 25 Nov 2007 23:08:37 GMT

Give me a couple of days and i'll try get my Jasjam to do it again, i'm 90% certain it's .Net CF 3.0, so i'll install it and find out. Hard resets don't phase me as anything of any importance is in exchange :)

RE: Can't sync

mattiaq — Fri, 23 Nov 2007 05:19:14 GMT

I've tried the beta, but the program still has the same behaviour. It still doesn't log me in.

I have the .Net compact 3.0 installed as Ruxton had.

Unfortunately I can't afford an hard reset (I need the .Net 3.0 and it would be a pain to reinstall all the programs I have now).

RE: Can't sync

Ruxton — Thu, 22 Nov 2007 18:50:17 GMT

I recently had this exact problem on my Tytn using the beta Go! Windows mobile client, it wasn't working no matter what, everytime it'd stuff up with the error message the original poster had.

I did a hard reset the other day and low and behold it doesn't do it anymore, i think it may have been because i had .Net compact 3.0 installed. Anyway, long story short, every now and then my first initial daily sync in the morning still does this, then i sync again and it works fine!

RE: Can't sync

Kevin Cawley — Tue, 20 Nov 2007 11:41:37 GMT

If you have a few minutesI'd like to get you to try the Go! beta... it is built against the latest framework which addresses some issues in the networking api's.

You can get that here: http://www.newsgator.com//ngs/subscriber/NGOLMobileDownloadBeta.aspx

Be sure to do a complete uninstall before installing the beta.

Thanks!

RE: Can't sync

mattiaq — Tue, 20 Nov 2007 06:35:03 GMT

It didn't work.

Go! opens the connection then it tries to login, at this point I receive the message "Please check your newsgator credentials".

I'm using exactly the same username and password that I use on the website.

RE: Can't sync

Kevin Cawley — Mon, 19 Nov 2007 16:22:27 GMT

There are no problems with installing on a new device.. there must be something else going on.

Give this a try:

1. Uninstall the app

2. Soft Reset the device

3. Delete the go! application folder (if it has not been removed by the uninstall)

4. Reinstall

Can't sync

mattiaq — Thu, 15 Nov 2007 08:32:21 GMT

I've just installed NewsGator Go! on a new WM6 pda (HTC Tytn II) and I get this error message when trying to sync: "Please check your credentials and ensure you have a network connection".

I've tried reinstalling (both from the exe and from the cab), I'm using the right version (ppc), I've checked my credentials and they work perfectly on the website, the connection on my pda works fine for everything else.

I was wondering if perhaps there could be a problem with my previous installation on a different pda. Does the system keep track of the different installations?