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RE: Issue with NewsGator Go 1.5 on HTC Advantage

Keith Franklin — Mon, 31 Mar 2008 15:24:38 GMT

Responded to this via direct email. Problem is resolved with the latest beta version. Thank you all for your patience. The beta should be moving to production this week. Please look for it if you are experiencing this problem.

RE: Issue with NewsGator Go 1.5 on HTC Advantage

Canada Dave — Fri, 28 Mar 2008 13:54:35 GMT

Keith,

You indicated on March 11, you thought you knew the issue and it would take a few days, it is now 28th of March and no update, what is happening.

RE: Issue with NewsGator Go 1.5 on HTC Advantage

Canada Dave — Thu, 13 Mar 2008 15:15:39 GMT

To confirm by what I mean closes, the app gives me dialogue box that asks me if I want to sync, I click "yes" and dialogue box closes and nothing syncs, the only time I get a sync with NewsGator on HTC Advantage is when I re-install and get to sync 1st time only.

RE: Issue with NewsGator Go 1.5 on HTC Advantage

Canada Dave — Thu, 13 Mar 2008 15:13:12 GMT

Keith,

To confirm, I am using wifi only on this device, I do have network connectivity.

My very last resort is hard reset and I do not want to do this.

If you think you know the issue, I will follow up mid next week, I have downgraded to NG Go 1.1, not as nice (it is on 30 day trial even though I own a copy!!!)

RE: Issue with NewsGator Go 1.5 on HTC Advantage

Keith Franklin — Tue, 11 Mar 2008 16:03:53 GMT

Update: We think we know what is going on here. The developer is testing a theory now. We need a few days. Hopefully we can resolve this issue. We appreciate your patience.

RE: Issue with NewsGator Go 1.5 on HTC Advantage

Keith Franklin — Tue, 11 Mar 2008 15:54:42 GMT

In your first post you say that you receive a prompt to verify synchronization and you click yes and "it closes." What do you mean by "it?" Is this the prompt itself? What happens after it closes?

Do you have network connectivity when selecting this? Are you certain the device is not in flight mode? What type of connectivity are you using? (Active Sync, Wi-fi, or a cell tower)

RE: Issue with NewsGator Go 1.5 on HTC Advantage

Canada Dave — Wed, 05 Mar 2008 00:46:06 GMT

No cab does not file the problem, what is OMPL file, where do I find it?

what is next step.

V 1.5 works of HTC Touch fine, why not HTC advantage

RE: Issue with NewsGator Go 1.5 on HTC Advantage

Keith Franklin — Mon, 03 Mar 2008 14:00:13 GMT

My apologies. We had two web addresses in mind and decided to go with the one I didn't list here. I fixed the link. It should work now.

RE: Issue with NewsGator Go 1.5 on HTC Advantage

Canada Dave — Sun, 02 Mar 2008 13:38:05 GMT

Keith,

Link to download does not work, can you either email cab file or provide a working link.

Dave

RE: Issue with NewsGator Go 1.5 on HTC Advantage

Keith Franklin — Thu, 21 Feb 2008 15:59:21 GMT

We apologize for the delay in responding. We have been busy getting this next beta release out the door. Hopefully it will resolve the problem you have been experiencing.

1. Uninstall the application from your device.
2. Do a soft reset
3. Delete the NewsGator Go! folder if one exists
4. Install the latest beta [url=http://mbeta.newsgator.com/d](Here is the link)[/url]

If this does not work, there may be a feed in your subscription list that is causing this problem. If you could send your OPML file in a reply to the emails you have been sending and receiving, I will receive it. We will try to re-create the problem on a test device using your subscription list and will try to isolate the problem feed.

RE: Issue with NewsGator Go 1.5 on HTC Advantage

Canada Dave — Wed, 20 Feb 2008 14:41:45 GMT

This has been 2 weeks and unanswered.

I still am paying for this product and can not get support.

THIS SUCKS

REPLY TO PROBLEM !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

RE: Issue with NewsGator Go 1.5 on HTC Advantage

Canada Dave — Thu, 07 Feb 2008 16:30:11 GMT

I have uninstalled and re-installed again, editing the location and removing HTC Advantage from locations, it was added as a location successfully.

The HTC Advantage is Windows Mobile 6 Professional, I deleted the NewsGator file completely.

The only difference with this device is the screen is VGA 5" screen and has micro drive, other than that, its the same as any other windows mobile 6 device.

Issue with NewsGator Go 1.5 on HTC Advantage

Canada Dave — Thu, 07 Feb 2008 16:19:32 GMT

The software installs on my HTC Advantage fine.

I un-install NewsGator Go 1.1, then install 1.5.

The feeds download 1st time, when I try to sync the dialogue box comes up to sync, when I press “yes” it closes.

Why is this happening, this is the second request for assistance.

I am still a paying customer for NewsGator Go as well as NewsGator desktop products, I would appreciate some assistance.