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Forum Member
Group: Forum Members
Last Login: Yesterday @ 11:03:48 AM
Posts: 13,
Visits: 200
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Hello, I upgraded yesterday the version 1.5 to 2.0 and now I get this message: We're sorry, but FeedDemon could not be activated. Reason: This license key is not valid for this version of FeedDemon. Do I have to buy a new version ???  Thank you in advance for your help. Best regards, Jean-Claude.
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Forum Deity
Group: Moderators
Last Login: 10/3/2008 2:06:25 PM
Posts: 1,633,
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You definitely don't need to buy another copy of FeedDemon.
Please send an email to support@newsgator.com and include your original FD order number (from the confirmation email) and your NewsGator account username.
Please be sure to reference this thread:
http://www.newsgator.com/forum/shwmessage.aspx?ForumID=14&MessageID=15751
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Forum Member
Group: Forum Members
Last Login: Yesterday @ 11:03:48 AM
Posts: 13,
Visits: 200
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I did it and... I got the serial number I already had !! BUT I still get the same message: "We're sorry, but FeedDemon could not be activated.
Reason: This license key is not valid for this version of FeedDemon."
I dont know what to do with the serial number ??? Best regards, Jean-Claude.
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Forum Member
Group: Forum Members
Last Login: 6/8/2006 8:42:00 PM
Posts: 2,
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I have a same problem. Please solve it.
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Forum Deity
Group: Moderators
Last Login: 10/3/2008 2:06:25 PM
Posts: 1,633,
Visits: 1,514
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Anyone having this problem, send an email to support@newsgator.com with your NewsGator account name. Be sure to mention that you are seeing the "This license key is not valid for this version of FeedDemon" error message.
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Forum Member
Group: Forum Members
Last Login: Yesterday @ 11:03:48 AM
Posts: 13,
Visits: 200
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I already sent 2-3 times such an e-mail BUT the problem is still NOT solved.  Best regards, Jean-Claude.
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Forum Member
Group: Forum Members
Last Login: 8/9/2008 9:07:51 AM
Posts: 3,
Visits: 6
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Same here (I think)..
I just upgraded from 1.5. I launch FD, and am presented with the "Welcome to FeedDemon" Screen.
I click 'next', but what do I do now? You see: I don't have a NewsGator Online account, but I DO have a FeedDemon user name and password.
These are however not accepted when I fill out the Existing User data... Instead I get: "The user name and/or password is not valid. Please try again or create a new FREE! account."
I sent off an email; however I forgot to mention there I don't have a NewsGator Online account.
In such a case where DOES one fill out the FD user name and Password?
Thanks!
Tony
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Forum Member
Group: Forum Members
Last Login: 8/9/2008 9:07:51 AM
Posts: 3,
Visits: 6
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OK, I registered with NewsGator Online (if that's what I was supposed to do) but afterwards I'm unable to log in there with those data (invalid user name or password...)
I have the correct data resent to me (having pressed "Forget password?", but they're identical to what I filled out...
Now in the FD screen I fill out my data, then (hey presto) NOW I'm finally presented with an opportunity to fill out my Serial number.
However now it (not unexpectedly) says: We're sorry but we cannot locate this user account information. Please check the information you entered and try again. If you continue to have difficulties please contact technical support at support@newsgator.com.
I must be overlooking something blatantly obvious, so let me apologize in advance for being dense...
I'd reaaaally welcome a solution...
Tony
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Forum Member
Group: Forum Members
Last Login: 8/9/2008 9:07:51 AM
Posts: 3,
Visits: 6
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OK, rather than continuing the discussion here I sent off another email, as that's probably the more appropriate way of going about it...
Thanks! 
Tony
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