Toolbar does not appear in Firefox 2 or IE6 on XP

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Toolbar does not appear in Firefox 2 or IE6 on XP Expand / Collapse
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Posted 4/27/2008 11:17:45 AM
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Hi all,

I've run the installer several times, including:
- Closing all apps first
- Downloading a fresh .NET 2 framework and reinstalling
- Assorted reboots

The toolbar installer reports no problems, but nothing shows in FF2 or IE6--I looked for both new toolbars under the View menu and new icons in the customize toolbar dialog.

Don't suppose there's a FF extension that I can use instead?

Thanks,

Ann
Post #39205
Posted 4/28/2008 9:45:12 AM
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The FireFox toolbar is part FireFox extension, part .Net application (the toolbar starts the .Net application).

Does the NewsGator Toolbar show up in FireFox's add-on list?


Nick Harris
NewsGator Technologies
Post #39229
Posted 4/28/2008 10:49:02 AM
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Nope, zero presence in Firefox. And yesterday I was loading it up with several other extensions, none of which had issues.

Since it's also a no show in IE6, I'm guessing this is failing at a lower level.

I am running Trend Micro antivirus, but in many years including LAN admin I've never seen it interfere with an install. The most it does is raise an alert, and I didn't run this unattended.

Thanks,

Ann
Post #39230
Posted 4/28/2008 12:24:05 PM
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In "c:\Program Files\NewsGator\NGSubscriber" look for ngtoolbar.xpi and try installing that straight in FireFox.

Nick Harris
NewsGator Technologies
Post #39231
Posted 4/28/2008 1:47:28 PM
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Ta da!

Thanks :-)
Post #39239
Posted 8/21/2008 1:07:11 AM
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Yes, this is resolved as you said. But I feel you have to resolve this while installing immediately after downloading.

Thanks anyway mate.
Cheers


http://www.blogger.com/profile/11929948497111159135
Post #42410
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