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 Posted 6/3/2008 7:30:02 AM |
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Raymond Chen's weblog, The Old New Thing (http://blogs.msdn.com/oldnewthing/) updates every weekday with at least one new article @ 7:00 AM Pacific time, with the RSS feed updating about an hour later. According to FeedDemon, he hasn't posted in over a week. Going to the web site shows business as usual, and Outlook 2007 has no problem with the RSS feed. Any idea what's up?
Mike Swaim
swaim@hal-pc.org
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| Posted 6/3/2008 7:36:50 AM |
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Ah, it's one of the many MSDN feeds which aren't updating. Never mind.
Mike Swaim
swaim@hal-pc.org
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| Posted 6/3/2008 10:02:09 PM |
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Is Feed Demon having problems with msdn feeds? Apparently other clients (rss bandit) aren't having problems. Can someone explain this problem, and quickly?
Kip Kniskern
www.LiveSide.net
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| Posted 6/3/2008 11:46:32 PM |
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FeedDemon isn't having a problem, NewsGator is. While we wait for them to fix it, if you create an unsynchronised folder and move the feed into there it will update fine.
Please note that I am not actually employed by NewsGator, and my opinions should not be taken as their official stance on any matter. I'm just a happy FD user (since pre-1.0 alpha in 2003) helping out where I can.
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| Posted 6/4/2008 12:28:06 AM |
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I have about 660 feeds, of which about 180 are showing errors on NewsGator, either "authentication failed" or "error in the source (or something)". You want me to manually move them into other folders?
Kip Kniskern
www.LiveSide.net
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| Posted 6/4/2008 1:05:23 AM |
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For the MSDN feeds, that's probably the only option (note that you can highlight a bunch of feeds at the same time and move them in one go). I don't work for NG so I can't comment on how long it will take to fix.
For other feeds, try a few of the refresh buttons. I found a couple today that NG had given up on and a quick refresh fixed it up.
Please note that I am not actually employed by NewsGator, and my opinions should not be taken as their official stance on any matter. I'm just a happy FD user (since pre-1.0 alpha in 2003) helping out where I can.
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| Posted 6/5/2008 10:58:35 AM |
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We are actively trying to reach the appropriate support team within Microsoft to resolve this issue. They have us completely blocked at the moment. We apologize for any inconvenience.
Temporary solution: You can place all MSDN feeds in a single folder and unsync that folder by right-clicking the folder name and selecting its properties. Uncheck the box that says "Synchronize this folder with NewsGator."
Unsyncing these feeds causes FeedDemon to bypass the NewsGator servers and get updates directly from the source.
(Internal Case 137722)
Keith Franklin
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| Posted 6/5/2008 3:48:41 PM |
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We have opened a support ticket with MSDN. Early indications are that this is not a problem specific to NewsGator, but a much larger issue which began in the final week of May.
We apologize for any inconvenience.
Keith Franklin
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| Posted 6/10/2008 2:31:22 PM |
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We made contact with someone from within Microsoft over the weekend. He actually found the forum threads and contacted us. We gave him our IP ranges Monday morning, and he said he would get them to the right people. We are just waiting now for them to unblock us.
I wish I could give you more information, but that is all I know at this point.
Keith Franklin
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| Posted 6/11/2008 9:07:43 AM |
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Our servers were unblocked by MSDN overnight. Everything appears to be up to date now. Please let me know if any of you see anything out of the ordinary.
Since the outage stretched over a period of about two weeks, it is possible that some items posted just after the outage began may no longer be hosted at the source. If this is the case, our servers will not receive these missing posts.
However, if you are using one of our desktop readers and you had unsynchronized these MSDN feeds during the outage, these missing posts were most likely picked up by the reader itself and exist in the reader's cache. In this scenario you wouldn't have missed any posts.
We apologize for this inconvenience and appreciate your patience while this situation was being resolved.
Keith Franklin
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