NewsGator Clients not synching

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NewsGator Clients not synching Expand / Collapse
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Posted 8/22/2008 5:32:31 PM
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Hi folks,

My first post really. I have been using the Mac version of NetNewsWire since February, never had a problem until today. It is odd really but it has been almost 5hrs and none of my feeds are updating, I do manual updating, it checks the feeds but nothing is shown as new articles. I first thought there was no news but this seemed odd as I am subscribed to popular and regularly updated sources like BBC News. So what I did was to login into my Newsgator online account to see whether the synced feeds were updating on the online version. To my surprise they were and there are several new articles on the online version which are not updated and visible on my desktop. I did try syncing, refresh all several times, and even reinstalling the software but nothing happens. Something is definitely wrong and I would really appreciate some assistance.

All the best,

lawya
Post #42443
Posted 8/22/2008 5:54:45 PM
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I started seeing this today too. Turning off NewsGator syncing in NetNewsWire's preferences allowed new news items to be found. Something is wrong with the syncing, I guess.

I'm turning syncing back on periodically to see if the problem is resolved, but no luck so far.
Post #42446
Posted 8/22/2008 5:55:32 PM
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I should mention that there are some feeds that never update when NewsGator syncing is enabled, not just today.
Post #42447
Posted 8/22/2008 7:04:32 PM
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It isn't just OSX. It is also happening on my iPhone. I haven't gotten an update on either since about 2:30pm MT.

But the Web version seems to be working fine.
Post #42452
Posted 8/22/2008 7:06:14 PM
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I'm a Newsgator Inbox user and nothing has updated since 2:30 EDT for me, too.

-steve

Post #42454
Posted 8/22/2008 7:31:59 PM
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Same thing for me. No new articles in my feeds since about 2.00PM Central. Same on my iPhone.

I switched off synching and now NNW on my Mac is bringing in new articles as normal, but my iPhone still is not.
Post #42457
Posted 8/22/2008 7:45:02 PM


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I've sent an email to the NG guys. However it's Friday night, so I don't know when any of 'em will get it - hopefully shortly. I also edited the title since it's not restricted to NNW.


Edit: The issue is being investigated as we speak


critter42

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Note: I am not employed by NewsGator Technologies in any capacity
Post #42461
Posted 8/22/2008 8:15:37 PM


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OK, FD just synched for me, so it looks like the issue may be resolved

critter42

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Note: I am not employed by NewsGator Technologies in any capacity
Post #42467
Posted 8/23/2008 12:32:54 AM


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Last Login: 9/15/2008 12:51:47 PM
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Not for me. Some articles appeared on my iPhone but that's it. Read them all and my iPhone and Mac are now empty, even though the web version shows a lot of unread items. (The feeds are to be displayed in the other locations).

Hope this will be resolved over the weekend.
Post #42475