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Forum Member
Group: Forum Members
Last Login: 8/23/2008 11:34:47 AM
Posts: 1,
Visits: 8
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| Same here, no sync on desktop and touch. The sync worked once this morning but not since 3 hours...
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Forum Member
Group: Forum Members
Last Login: 8/23/2008 4:58:38 PM
Posts: 3,
Visits: 6
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I am having the same problem...syncing to clients has been completely broken since about 2 PM yesterday (although the newgator web site itself shows the new articles).
I don't have a premium account (and after this outage, the chance I will pony up for one has dropped significantly!) so I can't directly email NewsGator support, but has anyone here been able to get an answer out of them -- are they aware of the issue, and when do they expect a fix?
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Forum Member
Group: Forum Members
Last Login: 9/9/2008 10:31:55 AM
Posts: 26,
Visits: 97
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| I seriously doubt that there's any way they could be unaware of an outage lasting this long. Unless no one from Newsgator actually uses their service, and they have no monitoring in place.
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Forum Deity
Group: Moderators
Last Login: Today @ 11:04:17 PM
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Yes, they are aware of the issue - at least, they were last night - I've renotified them, so I hope they see it soon.
critter42
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Note: I am not employed by NewsGator Technologies in any capacity
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Forum Member
Group: Forum Members
Last Login: 9/9/2008 10:31:55 AM
Posts: 26,
Visits: 97
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| Did you notify them, or are they aware? The former does not guarantee the latter. What did their acknowledgment state? While I am sure they are aware, by some means, their silence is the troubling part.
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Forum Deity
Group: Moderators
Last Login: Today @ 11:04:17 PM
Posts: 1,015,
Visits: 4,240
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Actually, it understandable for one reason - these support forums are not monitored 24/7 or responded to 24/7. Official support hours are 8am-5pm M-F. However, that does not mean the issue isn't being worked on, just the employees that work the forums aren't online.
In answer to your other question, please read the entire thread as I noted on the first page I had emailed them, then edited the response that they were working on the issue. Once it was apparent that sync wasn't fully restored (or at least when I got off work and saw that there were still issues), I notified them again, but have yet to receive a response. As noted, since it is a weekend I am not able to say when they will see it.
critter42
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Note: I am not employed by NewsGator Technologies in any capacity
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Forum Member
Group: Forum Members
Last Login: 8/23/2008 12:02:47 PM
Posts: 1,
Visits: 1
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| I'm having the same issue on NNW Mac and iPhone. Glad to know it's not just me...
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NewsGator
Group: Administrators
Last Login: Today @ 6:21:54 PM
Posts: 544,
Visits: 983
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Our platform team has identified what they believe is the issue so synchronization should be working again.
HOWEVER - posts that were suppose to be downloaded over the last few hours may be missed. In order to correctly get those posts, please do the following:
NetNewsWire:
Go to NetNewsWire > Preferences. On the Sync tab select "Start Over", choose how you would like to handle your subscriptions (Merge, replace online or replace local) and click the "Start Over" button.
FeedDemon:
Go to Tools > Synchronization Options. On the Advanced tab click the "Resync Now" button.
Inbox:
Go to NewsGator Inbox > Manage My Subscriptions. Select all of your subscriptions (Ctrl + A). Hold down the SHIFT key and click the "Update" button.
We'll continue to monitor the situation but everyone should be up and running again. Sorry for the inconvenience.
Nick Harris
NewsGator Technologies
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Forum Member
Group: Forum Members
Last Login: 8/27/2008 12:15:54 PM
Posts: 6,
Visits: 4
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My mac NetNewsWire client still does not connect to any NewsGator server (according to the Connection Tester).
I have tried the Start Over process, which acts like it's working, then goes away (like it worked) but it doesn't work. My iPhone is syncing correctly and nicely, and my web login works fine.
Thoughts?
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