NewsGator Clients not synching

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Posted 8/26/2008 12:09:06 PM
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Jonathon McDougall (8/26/2008)
Posting the results from the connection tester would let us know where to start looking.

Just off the top of my head, are you behind a Proxy/Firewall, or do you have any Network conditioning software installed like Little Snitch or NetBarrier?


Yes, my apologies - literally nothing works. I am not behind any proxy, firewall, etc. I have the same problem within my corporate network as well as from my home comcast network. This all worked great just over a week ago with no issues.


# External site: Failed
Status code: -1 Unknown
Download Error: timed out after 60.000000 seconds URL: http://apple.com/
# NewsGator via http: Failed
Status code: -1 Unknown
Download Error: timed out after 60.000000 seconds URL: http://services.newsgator.com/
# NewsGator via https: Failed
Status code: -1 Unknown
Download Error: timed out after 60.000000 seconds URL: https://services.newsgator.com/
# NewsGator via http with SOAP: Failed
Status code: -1 Unknown
Download Error: timed out after 60.000000 seconds URL: http://services.newsgator.com/ngws/ClientProductInfo.asmx
# NewsGator via https with SOAP: Failed
Status code: -1 Unknown
Download Error: timed out after 60.000000 seconds URL: https://services.newsgator.com/ngws/ClientProductInfo.asmx
# NewsGator via http with SOAP and login: Failed
Status code: -1 Unknown
Download Error: timed out after 60.000000 seconds URL: http://services.newsgator.com/ngws/svc/Location.asmx
# NewsGator via https with SOAP and login: Failed
Status code: -1 Unknown
Download Error: timed out after 60.000000 seconds URL: https://services.newsgator.com/ngws/svc/Location.asmx
Post #42557
Posted 8/26/2008 12:11:09 PM
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It's worth mentioning that I don't have any traditional access problems with Firefox, Safari, IE (through VMware Fusion) etc...
Post #42558
Posted 8/26/2008 12:26:24 PM
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Have you made any other changes lately -- installed some other software, made changes to your network, anything like that?
Post #42559
Posted 8/26/2008 12:30:11 PM
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Nope. At this point, I wish! :-)
Post #42560
Posted 8/26/2008 12:36:10 PM
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OK OK... I'm a tool.

So, for all you iPhone people who managed to get NetShare. I was trying to get a system-wide proxy working, and while I thought I was clearing out the proxy settings, it was not clearing out. I got it cleaned out now, and everything works.

I'm sorry for the run around. Yes - I had a proxy setup (albeit without an actual proxy server, etc.) and that was screwing it up. Everything works!

Sorry again.
Post #42561
Posted 8/27/2008 11:39:15 AM
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Glad you got to the bottom of it When I saw that NNW couldn't gte to apple.com, I new there was a network access problem.


Jonathon McDougall
NewsGator Support
Post #42583
Posted 8/27/2008 12:17:50 PM
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the thing that was crazy and confusing is that Firefox and Safari were fine. That threw the wrong clues on the trail for me.
Post #42590
Posted 8/30/2008 5:16:46 AM
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Last Login: 11/27/2008 9:23:12 AM
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There are 69 unread items in my NewsGator Online that are not syncing to FeedDemon. I tried Resync Now, but it did nothing. It is a bit strange because some unread items have been synced from a certain feed, but still there are 16 more that are not syncing to FeedDemon from the same feed.
Post #42665
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