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Forum Member
Group: Forum Members
Last Login: 1/19/2009 2:13:24 PM
Posts: 1,
Visits: 3
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When I'm in my editor's desk management area, I have a number of widgets running, but they all have alerts on them.
When I click on them, there are messages next to them saying "feed has not been updated recently" - with a refresh button next to them. When I click the refresh button, the message goes away.
A couple of questions -
- What did I just do? Did the feed just go to see if there are new stories? And that's how the Web site where the widget is located is updated?
- How often do I have to refresh?
I would have checked the help manual .pdf, but I keep getting an error when I try to download it.
Thanks.
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NewsGator
Group: Administrators
Last Login: 8/25/2009 8:27:49 AM
Posts: 64,
Visits: 269
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It is not uncommon for a few feeds to have alerts on them at the same time. The most common alert being 'this feed has not been updated recently'. This usually happens because we got some error from the feed server when last attempting get updates. In which case we will simply try again later. Usually this is the result of a minor glitch from the server, and we get the feed on the next attempt. Anyway, we will show that message if it has been more than an hour since we last successfully "read" the feed.
What happens when you click the refresh button? This tells our system to immediately attempt to get updates from the feed. Which normally results in successfully reading the feed, and pulling any updates into our system. So the alert goes away.
If it doesn't clear up, click the orange RSS button, to verify that the feed is there, and the feed server is running. If you don't get the RSS feed in a browser, then there's no way refresh is going to help.
You really shouldn't "have to" be refreshing manually all the time. If a feed seems to always be in this state, you probably just have a feed from a source with very unreliable (or slow) servers.
Dan Borrego
NewsGator Technologies,
Technical Support
Media & Data Services Products
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